Automotive Finance Manager
Job Description

The following is a finance manager job description in the retail automotive industry. It works well for finance managers working in an import or domestic automobile dealership in Phoenix AZ.

Customer/ Associates section

• Process customer financing fast and efficiently
• Introduce 100% of customers to the assistant finance director
• Maintain customer satisfaction ratings at or above department objective
• Assist other finance managers with customers and promote a helpful team environment in the department
• Search for solutions to problems. Be an excuse buster not an excuse maker.
• Be a leader of high morals & ethics by example
• Understand there is no situation extraordinary enough to excuse lack of courtesy toward any customer or employee
• Maintain good relationships with salespeople and seek out opportunities to assist in their training

Financing Production section

• Keep your pending and delivered report updated daily
• Set personal sales goals – short term & long term
• Review your monthly and annual forecasts
• Always learn more about your products
• Share your successes and work on solutions to problem areas

Administrative section

• Be on time and prepared
• Dress for success – shirt and tie required daily
• Ensure all necessary paper work is correct for each customer
• Keep your office supplied with correct forms to complete each customer transaction

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